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Frequently Asked Questions

Who We Are 

PayEasy.NG is the most reliable, secure and convenient platform for Bill Payment and Mobile Recharge services. One-Stop solution for all Internet Subscriptions, Electricity Bill Payment, Pay TV Subscription, Mobile Phone Recharge and many more.

We offer two Payment Options for our services; Using Bank Card and Using Wallet

What is PayEasy Wallet?

PayEasy Wallet is an online prepaid account used to store money and transact online through a Computer or a Smartphone whenever required. It is a pre-equipped electronic wallet which is just like a real wallet, it is used to make payment immediately (and securely).

Advantages of using PayEasy.NG

1. PayEasy wallet makes it possible for you NOT to be using your Bank Cards Details whenever you want to make payment. This is becuase the Bank Cards Details will be needed to fund the PayEasy Wallet for transactions payment purposes, OR to make payment directly.

2. In case of Fail Transactions (which rarely happen), the Refund will be made instantly into your PayEasy Wallet, which you can now use for another transactions.

3.You will receive E-Mail alert on every transaction that takes place in your PayEasy Wallet account.

How Do I Use PayEasy.NG Platform?

To use PayEasy.NG platform is very easy. Just take the following steps;

  • Click on Recharge / Pay Bill
  • Select the service that you want from the list (example; “9Mobile”)
  • A screen will be displayed for you to put your your transaction details. Fill it and Click on Continue
  • Confirm your details and click on a Payment Option.  (“Pay With Card”  or  “Pay With Wallet”)
  • A Login/Signup popup will open, for you to login into your account OR create a new account (if you are a New User)
  • You will again be directed to the page where you first selected the Payment Option.
  • Now, click on a Payment Option again  (“Pay With Card”  or  “Pay With Wallet”) and continue with the payment.

How Do I Create or Register My Wallet?

  • Click on Login/Register, then select Customer Login/Register
  • Click on Signup as a New User. Then, enter the required details.
  • A notification will be sent to your mail or phone number.
  • The registration is free.

How Do I Manage My Wallet?

After Login, click on the Red Circle Button on top of the screen. Then you can expore your Wallet menu.

How Do I Fund My Wallet?

You can fund your PayEasy Wallet via any of the following options;

1. Pay Online with your Bank Card

2. Online Transfer or Bank Deposit into our account, while we credit your wallet instanly. Kindly contact us via e-mail, whatsapp chat or web chat to get our bank details.

PayEasy Earn-Easy

This is our business promo system that allows our online customers to earn income on every transaction they make. It also has the following benefits

  • NO Bank Card charges
  • NO Registration Fee
  • NO Special Training
  • NO Minimum deposit required
  • Get Receipt for every transaction
  • Earn Income bonuses when you refer other people to the platform

Are My Card Details Safe?

Yes, your card details are safe. Your Bank Card Payment is handled by Interswitch secured Webpay payment gateway, and you will always be directed to Interswitch page before puting your card Details. Additionally, every data on PayEasy.NG platform is SSL encrypted for maximum safety.

What Are Your Cards Options for Payment?

MasterCard, VISA card and Verve Card.

Do I Pay Additional Fees for Using your Platform ?

Some Services require additional charges and some do not. This will be displayed for you to see before making the payment.

What Happens When I Mistakenly Recharge a Wrong Number?

This rarely happens because your service details will be displayed before you continue with the payment. Anyway, if such happens by mistake, please kindly contact your service provider for any reconciliation.

I made a Payment But I have Not Been Credited?

This rarely happens. But if it does, the amount paid and the charges deducted will be credited back into your PayEasy Wallet immediately.

More so, you can always contact us if you have any complain in using our platform.

Can I Transfer Money From My Wallet to Another PayEasy Wallet ?

Yes, you can. Just login into your Wallet and click on Send Money.

I Forgot My Password, can I Retrieve it?

Yes you can. Just go to Login, then Customer Login and Forget Password

I Can’t Log in

Contact our customer service by clicking here, to fill the contact form. Or by sending mail to: service@payeasy.ng for any assistance.

What is Refer- a - Friend and How does it work?

Our Refer a Friend is a program designed for our customers to be rewarded by earning points when they invite their friends and f amily members to our platform. The points earned are later converted to money and credited into the Wallet via Redeem Point.

Note: Both the Inviter and the Invitee get points.

To Invite a Friend, just  login into your Wallet. Then click on Refer a Friend and follow the screen instructions.

To Redeem your Points, just  login into your Wallet. Then click on Redeem Points and follow the screen instructions.

How Do I Become Your Channel Partner

To become our Channel Partner and earn more extra income, kindly contact us by clicking here to fill the contact form. Or by sending mail to: service@payeasy.ng